We are busy building a brand new fiber optic network in downtown Grand Rapids with the goal of connecting every home and business in the area to our insanely fast and affordable Gigabit Internet service.
Gigabit = About 100X faster than what you have now.
Gigabit connections for your home and business are here.
Grand Rapids, Gigabit City.
Downtown Pilot Project
RESIDENTS AND BUSINESS OWNERS
LightSpeed is active in Grand Rapids, now all we need is you!
We're connecting home and business users to our insanely fast Gigabit service in the downtown coverage area now. Interested in connecting? Register now to confirm availability and let us know you're interested.
1-GIG PILOT PRICING
No long term contract. Price guaranteed for 2-years.
Unlimited downloads. No data caps.
Optimized for HD and 4K video streaming.
BUILDING OWNERS AND DEVELOPERS
LightSpeed is recruiting building owners and developers of properties located in the pilot service area to help their tenants get connected to Gigabit Internet Service. We request your permission to connect and serve the residential and commercial tenants on a non-exclusive basis.
There is no cost to get your building connected.
LightSpeed is committed to installing fiber optic services (and deliver 1/10-Gigabit Internet) to any building in the pilot service area at no cost to the property or developer.
There has never been an easier way to increase the value of your property while meeting the amenity demands of your tenants. Submit the following form to begin the process of getting your building connected!
$200 per month
$59 per month
Building Owner Request Form
Target Coverage Area
FIBER CONNECTED PROPERTIES
LightSpeed service is currently available at the following locations.
Is your building missing? Register now and let us know you're interested.
Still Have Questions?
Why should I register my address?
Lightspeed is busy constructing a brand new fiber optic network. That means we need to run new fiber cable to nearly every street to reach every address. We ask anyone interested to register their address so we know how best to prioritize our construction crews. We intend to install in areas showing the most interest first. There is no cost or commitment made when registering. The data is used to help us determine where to best make our investments.
We are committed to connecting any building showing sufficient interest in the pilot service area at no cost to the building owner/developer. The process starts with your registration telling us you're interested!
Do you have bandwidth caps?
No. We have no intention of limiting the amount of data you can download. Quite simply, fiber has so much capacity we don’t see any reason for bandwidth caps. Cable and wireless providers sometimes struggle with capacity. We've all felt it. As more customers connect, connections can slow down. That is not true with fiber. Even worse, they may discourage you from using Netflix and streaming video in general as if they fear you'll drop Cable TV altogether. (Truth is you may not need cable TV if you have fiber Internet.) With LightSpeed, bandwidth is not treated like a scarce resource.
What is your policy on streaming?
LightSpeed is different. Stream all you want. Download all you want. We encourage it!
Our network is directly connected to major streaming providers, including Amazon, Akamai and Netflix. We've optimized the streaming experience to insure the highest definition video without buffering. You have never experienced anything like this - you are going to love it!
What is required of my building management?
We require permission from the owner/manager of your building to grant us access to reach you. There is no cost to the building, simply a short-form non-exclusive permit to bring you the fastest Internet in the world!
Do you require long-term contracts?
No. You can buy service on a month-by-month term if you wish. Long-term contracts are available if you want to lock in promotional pricing and defer installation fees, but we do not use contracts to hold you hostage. Our strategy is to earn your loyalty by offering a product far superior to our competitors.
Do you offer guaranteed service levels?
Yes. LightSpeed is guaranteed to operate 24 x 7 x 365 non-stop with 100% availability. If you ever experience a service outage, you are entitled to service credits.
How do I reach customer support?
Our support website and user community is http://support.golightspeed.com. If you ever need support, please email firstname.lastname@example.org any time. Our help system will open a support case and automatically grab the best person for your question. We are committed to answering your questions quickly and from people that live in our community that very care deeply about your experiences with LightSpeed.
How else does LightSpeed differ from cable or phone company Internet?
First off, we're about 100 times faster. Frankly it's not even a comparison. Cable modem & DSL service providers rely on ancient copper wiring. Copper is not only slower than fiber, it has higher "latency" - meaning there are delays that make the web "feel" sluggish even at the same bandwidth rating. Fiber is faster, snappier (lower latency) and has the ability to scale from 1 to 10 to 100 Gigabits - it is a future proof technology.
Most importantly, we're the only company building a brand new state-of-the-art fiber optic network designed to connect you directly to the Internet backbone at Gigabit speeds. This is called fiber-to-the-home (FTTH) and we're excited to bring it to you. You will love it!
But I was told AT&T U-Verse was installing "fiber" in my neighborhood?
If AT&T tells you U-Verse connects your home using fiber, it is very unlikely. We've never seen a U-Verse connection that doesn't use DSL in our service area. DSL is copper (i.e., not fiber.) AT&T does use fiber in their network but not likely connected directly to your home. Yea - that makes a huge difference. As a result, the maximum speed they offer for your Internet (last time we checked) was only 30 Megabits download and 5 Megabits upload. Their premium service is about 30 to 200 times slower than our entry level 1 Gig service.
We love Michigan. And we love the Internet. We want to do our part to make living and working in Michigan the best it can be. We were watching with envy as Google rolled out its 1 Gig Internet connections elsewhere until we decided to take the matter into our own hands and bring it to Michigan ourselves.
What is Gigabit?
What is Gigabit?
1 Gigabit (Gig) is about 1,000 Megabits. To put this another way, Gig is mind-blowing speed. By contrast, a typical Cable or DSL service is 10 Megabits (Megs) which is about 100 times slower than LightSpeed 1 Gig. What's more, Cable and DSL bandwidth is often over-subscribed and shared among neighborhoods or large service areas. This results in a big slow down during busy times when more people connect. This is not true with LightSpeed - every connected building receives a minimum dedicated 1 Gig fiber strand. Larger buildings are connected using 10 Gigabit. We designed the network from the ground-up to deliver dedicated bandwidth and long-term designs for 10 and 100 Gigabit (and beyond.) Bottom line, we will not run out of bits when you need us the most!
When will service be installed?
The network is live now. Connected buildings are live now. If your building is connected, service orders are completed within 1-3 days (typical.) Connecting new buildings typically takes about 6 to 8 weeks once we receive owner permission.
We are prioritizing installation to buildings/neighborhoods based on the level of interest received through our website.
What is the status of your construction progress?
Status report is available on this page for all buildings/addresses in progress. This is updated often.
What technology do you use?
Gigabit Ethernet. No voodoo, just plug in your router and go. No modem or phone line required.
LightSpeed is a Michigan based company delivering 1 Gig Internet connections to home users.
Is LightSpeed a new company?
Yes, we were founded on May 1 2014 - but we've been doing this for a long time. LightSpeed was formed by some of the founders and employees of Arialink upon its sale to Zayo Group in May of 2012. Arialink was the largest fiber optic service provider for businesses and government users in Mid-Michigan. LightSpeed has acquired most of the former Arialink subscribers and all of the assets of Arialink Connected Communities. LightSpeed's founders built Michigan's largest independent Metro Ethernet network, with over 900 miles of fiber deployed in Ann Arbor, Lansing and West Michigan. We plan to leverage this expertise and reach to revolutionize home Internet service.
Is all fiber created equal?
No. The most important factor is whether companies connect your home directly to fiber or are they simply using fiber elsewhere in their backbone. LightSpeed is unique because we bring the fiber directly to your home for the fastest and most dependable network connection available.
The next most important factor is how you connect to the rest of the world. LightSpeed connects to over 100 other networks directly, via fiber optic connections, to insure your performance is the highest possible.
Is LightSpeed a Michigan based company?
Yes. Lightspeed was formed in 2014 by a group of Michigan based entrepreneurs. Our founders are successful telecom industry executives who have set out to revolutionize the way we use the Internet.
What is the price?
Our current price for home users in the pilot area is $59 per month. Standard business service is available for $200 per month. Institutional and large business pricing is available upon request. Prices are subject to change, but it is our mission to remaining affordable.
Contact email@example.com for multi-family, small business and institutional user pricing.
Do you offer Cable TV or Telephone service?
We feel there are already many good TV and Telephone service providers on the market. We are busy enough reinventing how you connect with the Internet. Buy your TV and Telephone from whomever you want. Or better yet, save yourself some cash and use a VOIP service and stream your TV from the open Internet.
Do you install service to apartment buildings?
Yes, with permission. We need permission from your landlord/building owner before installing service to most high-rise or multi-family apartment complexes. Please read this article for more information.
Are you expanding to my city?
We're pretty busy executing on our current plans, but we are always looking for expansion opportunities. Numerous factors go into deciding when and where to expand, but the number one driver is consumer demand. We might not be able to serve you today, but register anyway! We would love to hear from you and know you support our efforts!
How do I order your service?
To order, simply click the Sign Up or Register links and complete the form. Your address will be checked for coverage and provide you an electronic order form upon verification. We do not accept phone orders at this time. All orders must be submitted through our website.
Confirm availability for your address and let us know you're interested.
Customer Support Pages:
Still have questions? Email us anytime: firstname.lastname@example.org
LightSpeed Communications, LLC
4942 Dawn Avenue
East Lansing, MI 48823
Call us anytime @ 517-492-9000
(C) 2016 ALL RIGHTS RESERVED.